Refund Policy

This Refund Policy explains how Xlaxyronkhep handles cancellations, returns, and refunds for Cardioliva purchases in line with applicable EU consumer rules and Danish law.

Right of withdrawal

If you are a consumer in the EU, you may have a 14-day withdrawal right for distance contracts, subject to exceptions for sealed goods that are not suitable for return due to health protection.

Sealed food supplements

Where products are sealed for hygiene and safety, the right of withdrawal may not apply once the seal is broken, unless the product is defective or not as described.

Defective goods

If an item arrives damaged or faulty, contact us within a reasonable time with evidence. We will offer a replacement or refund where required by consumer law.

Data collection for processing refunds

We process order identifiers, payment references, and contact details to verify purchases and process refunds.

Purposes and retention

Refund records are kept for accounting and legal compliance, typically for a minimum of five years unless a longer period applies.

Your rights

You may request access or rectification of personal data related to your order. See the Privacy Policy for full rights.

Security

Refund transactions are processed through protected banking channels where applicable.

Timelines

Approved refunds are initiated promptly and may take several business days to appear on your statement depending on your bank.

Contact

Refund requests: info@xlaxyronkhep.world, Amagerbrogade 158, 2300 København, Denmark.